Return & Refund Policy

1. General Policy

This Return & Refund Policy outlines the terms under which products and services provided by Mobo Group of Companies may be returned or refunded. By purchasing from us, you agree to comply with this policy.

Due to the regulated nature of healthcare products and services, certain items are subject to strict safety, hygiene, and legal restrictions.

2. Diagnostic & Clinical Services

  • All laboratory tests, imaging (X-rays, ultrasounds), and diagnostic procedures are non-refundable once performed or processed.
  • Fees cover professional services, technical expertise, and medical consumables.
  • Results are subject to clinical interpretation, and concerns will be reviewed internally by qualified professionals.

3. Pharmaceutical & Medical Supplies

For safety and regulatory compliance:

  • Prescription medications are non-returnable once dispensed.
  • Opened or used consumables (e.g., syringes, reagents) cannot be returned.
  • Temperature-sensitive (cold-chain) products are non-returnable once issued.

Mobo Group reserves the right to refuse any return that may compromise patient safety or product integrity.

4. Medical Equipment & Furniture

  • Returns are accepted within 30 days of purchase only if items are:
    • Unused
    • Uninstalled
    • In original packaging
  • Faulty equipment will first be inspected, repaired, or calibrated under warranty.
  • Returns or replacements are approved only after technical assessment.
  • Installation, handling, and labor costs are non-refundable.

5. Return Conditions

To qualify for a return:

  • Item must be in original condition and packaging
  • Proof of purchase must be provided
  • Item must not fall under restricted or non-returnable categories

Items sold as “Sale” or clearance are final and cannot be returned.

6. Refund Process

  • All returns are subject to inspection and approval.
  • Refund approval is at the sole discretion of Mobo Group, in accordance with this policy.
  • Approved refunds will be issued via the original payment method.
  • Processing times may vary depending on banks or payment providers.

7. Shipping & Responsibility

  • Customers are responsible for return shipping costs.
  • Shipping charges are non-refundable.
  • Mobo Group is not liable for loss or damage during return transit.
  • Trackable shipping is recommended for valuable items.

8. Legal & Regulatory Compliance

  • This policy is governed by the laws of Papua New Guinea.
  • All products and services comply with Department of Health and relevant regulatory authority requirements.
  • Certain items are exempt from return due to public health and safety laws.
  • Mobo Group reserves the right to refuse or limit returns to ensure compliance with legal and medical standards.

9. Limitation of Liability

  • Mobo Group of Companies shall not be liable for any indirect or consequential damages arising from the use of its products or services.
  • Product warranties are limited to manufacturer terms and verified technical assessments.

10. Contact

For all return and refund enquiries:

Mobo Group of Companies
📧 info@mobogroup.org