Mobo Group of Companies – Shipping Policy

  1. Purpose

The purpose of this Shipping Policy is to establish a formal framework governing the shipment of goods by Mobo Group of Companies. It ensures that all shipping activities are conducted in compliance with the Papua New Guinea Customs Act 1963, the Consumer Affairs Act 1981, the Sale of Goods Act 1972, and other relevant legislation. This policy safeguards customer rights, promotes operational efficiency, and upholds the company’s reputation for integrity and compliance.

  1. Scope

This policy applies to:

  • All domestic and international shipments undertaken by Mobo Group of Companies.
  • Employees, contractors, and third‑party logistics providers engaged in shipping operations.
  • Customers purchasing goods through Mobo Group’s platforms, subsidiaries, or authorized distributors.
  1. Legal Compliance
  • Customs Act 1963 (PNG): All imports and exports must comply with customs clearance procedures, tariff classifications, and duty requirements.
  • Consumer Affairs Act 1981: Customers are entitled to fair treatment, accurate information, and remedies for defective goods.
  • Sale of Goods Act 1972: Title and risk transfer must align with statutory provisions governing contracts of sale.
  • Environmental Act 2000: Packaging materials must comply with environmental standards, including restrictions on single‑use plastics.
  • Intellectual Property Laws (IPOPNG): Counterfeit or infringing goods are strictly prohibited from shipment.
  1. Shipping Methods
  • Domestic Shipping: Standard and express delivery options within PNG, using licensed carriers.
  • International Shipping: Partnered carriers with customs brokerage support.
  • Tracking: Customers will receive tracking numbers in compliance with transparency obligations under the Consumer Affairs Act.
  1. Delivery Timeframes
  • Domestic: 3–7 business days depending on geographic location.
  • International: 7–21 business days, subject to customs clearance and international regulations.
  • Force Majeure: Delays caused by natural disasters, regulatory inspections, or unforeseen events will be communicated promptly, consistent with obligations under the Sale of Goods Act. 
  1. Packaging Standards
  • Goods must be packaged securely to prevent damage during transit.
  • Packaging must comply with the Environmental Act 2000 and relevant waste management regulations.
  • Fragile items require additional protective measures, documented in shipping manifests.
  1. Customer Responsibilities
  • Customers must provide accurate delivery addresses and contact details.
  • Incorrect information leading to failed delivery will be the responsibility of the customer under the Sale of Goods Act 1972.
  • Customers must inspect goods upon receipt and report discrepancies within 7 days, consistent with the Consumer Affairs Act 1981.
  1. Returns and Refunds
  • Returns are accepted in accordance with the Consumer Affairs Act 1981, which provides remedies for defective or misrepresented goods.
  • Refunds will be processed within 14 business days after inspection of returned goods.
  • Shipping costs for returns may be borne by the customer unless the product is defective or incorrectly supplied.
  1. Risk and Liability
  • Risk transfers to the customer upon delivery confirmation, in line with the Sale of Goods Act 1972.
  • Mobo Group is not liable for delays caused by customs, regulatory authorities, or force majeure events.
  • Insurance options are available for high‑value shipments, with terms disclosed at the point of sale.
  1. Governance and Review
  • This policy shall be reviewed annually by the Board of Directors to ensure ongoing compliance with PNG laws and international trade standards.
  • Amendments must be approved by the Board and communicated to all stakeholders.
  • Compliance audits will be conducted periodically to verify adherence to this policy.